Terms And Conditions
Bayswater Carpet Cleaning Terms and Conditions
These Terms and Conditions set out the basis on which Bayswater Carpet Cleaning provides professional cleaning services to residential and commercial clients. By making a booking, accepting a quotation, or allowing our operatives to access your premises, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the individual, business, or organisation requesting or receiving services from Bayswater Carpet Cleaning.
Company, we, us, our means Bayswater Carpet Cleaning and its authorised representatives.
Services means any carpet, upholstery, rug, mattress, or related cleaning and treatment services carried out by the Company, as agreed with the Client.
Premises means the property or location where the Services are to be performed.
Operative means a cleaner, technician, contractor, or representative engaged by the Company to perform the Services.
2. Scope of Services
The Company will provide the Services as described in the booking confirmation, quotation, or agreed work order. The precise scope may include, but is not limited to, carpet cleaning, stain treatment, deodorising, upholstery cleaning, and related tasks typical of a professional cleaning service provider.
The Client is responsible for clearly specifying the areas and items to be cleaned, any particular concerns or priorities, and any known risks related to the Premises, furnishings, or equipment.
The Company reserves the right to decline or suspend any Service where it is considered unsafe, not feasible, or where the condition of items or areas presents a risk to Operatives, property, or equipment.
3. Booking Process
Bookings may be requested by the Client through the Company’s accepted communication channels. A booking is not confirmed until the Client receives explicit confirmation from the Company, which may be provided verbally or in writing.
At the time of booking, the Client must provide accurate information regarding the Premises, access arrangements, parking availability, type and approximate size of the areas and items to be cleaned, and any particular issues such as heavy soiling, stains, water damage, pets, or allergies.
The Company may provide an estimated duration and price based on the information supplied by the Client. If on arrival the scope of work differs significantly, the Company may adjust the price and time estimate accordingly. Any material change will be discussed with the Client before commencement or continuation of the work.
For some Services, the Company may require an on-site assessment before confirming the final quotation. In such cases, the Client will be informed in advance, and any applicable inspection or call-out fees will be communicated prior to booking.
4. Access to the Premises
The Client must ensure that the Company and its Operatives have safe and timely access to the Premises at the agreed time. This includes providing any necessary keys, access codes, or entry instructions, and ensuring that someone is present where required.
Where parking restrictions apply near the Premises, the Client is responsible for arranging suitable parking and for any associated permits or fees, unless otherwise agreed in advance. If parking cannot be secured and this prevents or delays the provision of the Services, the Company may treat the booking as a late cancellation or apply additional charges.
If the Operatives are unable to gain access within a reasonable period from the scheduled start time due to circumstances within the Client’s control, the Company may charge a call-out fee and, at its discretion, consider the booking cancelled.
5. Client Obligations
The Client must:
Ensure that the Premises are reasonably clear and accessible so that the Services can be carried out safely and efficiently.
Remove fragile, valuable, or sentimental items from areas where the Services will be conducted, or specifically notify the Operatives of their presence.
Inform the Company in advance of any pre-existing damage, weak or loose fittings, unstable furniture, or areas of concern, such as loose carpets, damaged flooring, or known leaks.
Keep children, pets, and others away from areas being cleaned, and from any machinery or chemicals, during and immediately after the Service as appropriate.
Follow any after-care guidance provided by the Company, especially relating to drying times and safe use of cleaned areas.
6. Pricing and Quotations
All prices are provided in the applicable local currency and are exclusive of any applicable taxes unless expressly stated otherwise. The Company may adjust its price list and rates from time to time. The price applicable to any particular booking will be confirmed to the Client prior to the Service being carried out.
Quotations are provided based on the information supplied by the Client and are valid for a limited period as specified by the Company. If no period is stated, quotations will remain valid for 30 days from the date of issue.
If, upon arrival, the condition or size of the items or areas to be cleaned significantly differs from what was described at the time of quotation or booking, the Company reserves the right to adjust the price or decline to proceed with the Service. Any revised price will be agreed with the Client before work continues.
7. Payments and Invoicing
Unless otherwise agreed in writing, payment is due immediately upon completion of the Services. The Company accepts standard payment methods as communicated to the Client at the time of booking or invoicing.
For certain bookings, including large commercial projects or specialist treatments, the Company may require a deposit or full prepayment before the Service date. This will be communicated to the Client at the time of booking.
Where Services are provided on account, payment terms will be specified on the invoice. If no terms are stated, payment is due within 14 days from the invoice date.
In the event of late payment, the Company reserves the right to charge interest on the outstanding amount at a reasonable rate and to recover any costs incurred in the process of collecting overdue sums.
8. Cancellations, Rescheduling and No-Show
The Client may cancel or reschedule a booking by giving notice to the Company using its accepted communication channels.
If the Client cancels or reschedules with sufficient notice, as defined by the Company’s current cancellation policy, no cancellation fee will normally apply. The required notice period will be communicated to the Client at the time of booking or in subsequent confirmations.
If the Client cancels or reschedules with insufficient notice, or fails to provide access to the Premises at the agreed time, the Company may charge a cancellation or call-out fee, which may be up to the full price of the booked Service, depending on the circumstances and any costs already incurred.
Where the Company needs to cancel or reschedule due to circumstances beyond its reasonable control, including but not limited to staff illness, equipment failure, severe weather, or transport disruption, it will inform the Client as soon as reasonably possible and offer a new appointment time. The Company will not be liable for any indirect loss or expense arising from such cancellation or rescheduling.
9. Service Quality and Limitations
The Company aims to deliver Services to a professional standard and to achieve the best possible results based on the condition of the carpets, upholstery, and surfaces being treated.
However, the Client acknowledges and accepts that:
Some stains, odours, and damage may be permanent and cannot be fully removed, even with specialist products and techniques.
The success of stain treatment and odour removal depends on factors including the type of stain, duration, previous cleaning attempts, and the material being treated.
Wear, fading, discolouration, and pile distortion cannot be reversed by cleaning.
The Company does not guarantee that Services will completely eradicate allergens, pests, or micro-organisms unless such a result is expressly stated and supported by a specific treatment plan.
The Client must follow any usage and drying instructions provided after the Service. The Company is not responsible for any damage or issues arising from failure to follow such guidance.
10. Damage and Liability
The Company will take reasonable care when performing the Services. In the unlikely event that damage occurs as a direct result of our actions, the Client must notify the Company as soon as reasonably practicable, and in any event within 48 hours of completion of the Service.
The Client must allow the Company a reasonable opportunity to inspect the alleged damage and, where appropriate, to arrange repairs or replacement at its discretion. Unauthorised repair or replacement costs will not be reimbursed unless previously agreed by the Company.
The Company will not be liable for:
Wear, fading, shrinkage, or damage that arises from inherent defects, weaknesses, or age of materials, including but not limited to loose seams, weakened fibres, sun damage, or pre-existing stains and damage.
Any loss or damage resulting from inaccurate information provided by the Client regarding the nature of fabrics, materials, or existing conditions.
Incidental or consequential losses, including loss of profit, loss of business, or loss of use, whether arising in contract, tort, or otherwise, to the fullest extent permitted by law.
Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded or limited.
11. Health, Safety and Environmental Compliance
The Company operates in accordance with applicable health and safety regulations and uses cleaning products that are appropriate for professional use when applied correctly.
The Client must inform the Company of any known health conditions, allergies, or sensitivities that might be affected by the use of cleaning products or machinery. Where practicable, the Company will offer alternative products or methods, but cannot guarantee that every product will be suitable for every individual.
The Client is responsible for ensuring that areas being cleaned remain free from unnecessary foot traffic during cleaning and drying, and that any warning signs or barriers provided by the Company are heeded.
12. Waste Handling and Disposal
The Company handles waste generated in the course of providing the Services in accordance with applicable waste management and environmental regulations.
Any waste materials arising directly from the cleaning process, such as used cleaning solutions and collected soils, will be managed by the Company in a lawful and responsible manner.
The Client remains responsible for the disposal of general household or commercial waste at the Premises that is not directly generated by the Company’s cleaning activities, unless expressly agreed otherwise as part of the Service scope.
Where regulations require specific handling of certain types of waste, the Client must inform the Company in advance so that suitable arrangements can be considered. If the Company determines that it cannot safely or lawfully handle specific waste materials, it reserves the right to decline that aspect of the work.
13. Insurance
The Company maintains appropriate insurance cover in respect of its business operations, including public liability cover, subject to the terms, exclusions, and limits of the relevant policies.
Details of insurance cover can be made available to the Client upon reasonable request. Any claim relating to alleged damage or loss must be made in accordance with these Terms and Conditions and any applicable requirements of the insurer.
14. Complaints and Dispute Resolution
If the Client is dissatisfied with any aspect of the Services, they should contact the Company as soon as possible, ideally within 24 hours of completion, providing full details of the issue.
The Company will investigate the complaint and may, at its discretion, arrange a revisit to inspect or rectify the work where reasonable. Any such revisit does not constitute an admission of liability.
Both parties agree to attempt to resolve disputes amicably in the first instance. If a dispute cannot be resolved informally, either party may pursue any rights or remedies available under applicable law.
15. Data Protection and Privacy
The Company collects and processes personal information about Clients for the purpose of managing bookings, delivering Services, processing payments, and communicating about appointments and related matters.
The Company will handle personal data in accordance with applicable data protection laws and will take reasonable steps to keep such data secure. Personal data will not be sold to third parties. It may, however, be shared with trusted service providers where necessary for the performance of the Services or operation of the business, subject to appropriate safeguards.
16. Amendments to These Terms
The Company may update or amend these Terms and Conditions from time to time to reflect changes in the law, best practice, or the operation of its business.
The version of the Terms and Conditions in force at the time of booking will apply to that booking. Continued use of the Services following any update will constitute acceptance of the revised terms.
17. Governing Law and Jurisdiction
These Terms and Conditions, and any non-contractual obligations arising in connection with them, are governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
18. Severability
If any provision or part-provision of these Terms and Conditions is held to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted to the minimum extent necessary. The remaining provisions will continue in full force and effect.
19. Entire Agreement
These Terms and Conditions, together with any written quotation or booking confirmation issued by the Company, constitute the entire agreement between the parties in relation to the Services and supersede any prior understandings, representations, or agreements, whether written or oral.
By proceeding with a booking or permitting the commencement of the Services, the Client confirms that they have read, understood, and agreed to these Terms and Conditions.
